Airbnb and Booking.com cleaning in Tokyo, Kanagawa, Saitama and Chiba
Turnover cleaning built around the booking platforms: calendar-synced dispatch, a strict 11:00–15:00 turnaround, and photo evidence you can upload to a damage claim. The cleaning itself is the same as our minpaku turnover service. This page covers what is different when you run on Airbnb, Booking.com, Agoda or Vrbo.
Who this is for
Hosts, co-hosts and property managers who list on Airbnb, Booking.com, Agoda or Vrbo, including multi-channel portfolios.
What we do
- The same physical turnover as our minpaku service: see the full scope, times and checklist
- Entry sweep before cleaning: we photograph guest damage first, so you have evidence for AirCover and security deposit claims
- A “zero hair, zero odour” audit aimed at the things reviews mention: stray hair, hair in the bath drain, cooking smells, fingerprints on the fridge handle
- Strict turnaround for Instant Book: 10:00–11:00 check-out, 15:00 check-in, and a 4–5 hour execution window
How we work
- Calendar sync. Direct iCal from Airbnb and Booking.com, or through your channel manager or PMS: Beds24, Guesty, Hostaway, AirHost or Uplisting.
- Automatic dispatch. Schedules update without a manual message from you.
- Schedule drift. If a guest checks in early or stays late, we coordinate the cleaner on the day.
- Turnover and photos. 12–20 timestamped photos from every job, as on our minpaku service.
- Escalation. A guest overstay or early arrival reaches our ops desk within 5 minutes, and you are told by LINE, WhatsApp or Slack.
What we use
The same equipment, colour-coded microfibre and products as our minpaku service.
Quality checks
- The 35-point checklist and supervisor photo review of our minpaku service
- Listing-accurate staging that matches your cover photos
- Channel-specific set-ups: towels per guest for Booking.com and printed fire and emergency notices where needed; welcome books and host gift baskets for Airbnb
How we handle problems
- Damage claims: AirCover-ready evidence packs with a wide shot, a close-up with a pointer or reference, the item tag or model number, and our timestamped arrival log. A formatted dossier reaches you within 2 hours.
- Excessive trash or party damage: a written line-item restoration report within 12 hours, ready to upload to the Airbnb Resolution Center or Booking.com dispute channels.
- Guests: our cleaners do not chat with guests. Anything that involves a guest goes through our ops desk to you.
- Lost property, no-shows and emergencies follow the same rules as our minpaku service.
Staff and training
The same vetted team and training as our minpaku service.
Scheduling and availability
- Turnaround locked to 11:00–15:00 for platform bookings
- Notice periods, same-day rules and peak seasons are the same as for our minpaku service
Pricing
The base price per turnover matches our minpaku service. AirCover documentation and channel manager sync are an optional add-on. Send the quote form for figures.
Contract and payment terms
The same terms as our minpaku service: month-to-month for recurring work, free cancellation more than 24 hours ahead, monthly itemised invoicing.
Scope boundaries
The same included and excluded work as our minpaku service.
Site requirements
The same access, onboarding and linen-storage requirements as our minpaku service. A video walkthrough is enough.
Results and guarantees
- The same 98% standard, 2-hour guarantee window and free re-clean as our minpaku service
- A damage dossier within 2 hours, compared with an internal incident log on a standard minpaku contract
- Staging that matches your listing photos
Prefer one page with every detail? Go to minpaku turnover cleaning.
Frequently asked questions
Do you sync with my channel manager?
Yes. We work from iCal or directly through Beds24, Guesty, Hostaway, AirHost or Uplisting.
Can you help with an AirCover claim?
We provide the photo evidence pack within 2 hours. You file the claim.
Do you handle several platforms?
Yes. Airbnb, Booking.com, Agoda and Vrbo, with set-ups to suit each channel.
Do your cleaners message guests?
No. Guest matters go through our ops desk to you.
